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Contact Us Online
Anima
If your condition is non-urgent, you can get in touch with us using our online consultation platform called Anima.
Anima is open weekdays (or until we reach daily capacity) on Mondays to Thursdays from 7.50am to 6pm.
It will close for an hour on Fridays for staff training. Please submit your Anima cases between 7.50am to 12.30pm or from 1.30pm to 6pm on Fridays.
You can use Anima to submit routine Medical and Administrative requests.
It should not be used for urgent or emergency requests, so if you need immediate attention please call 999 or use local emergency care providers.
Submitted forms will only be read during surgery hours and not on evenings, weekends or bank holidays.
Who can use it?
If you are a registered patient with us you are welcome to submit an Anima request during platform opening hours.
There is no need to create an account.
If you are not a registered patient please click here to register.
How do I use it?
You will be asked to submit your name, date of birth, postcode and telephone number. You can then fill in a questionnaire about your query. The more information you give us, the better we will be able to help you.
If you are contacting us about any of the following queries, please select the Admin option:
- A doctor's letter
- A fit (sick) note
- A referral follow up
- Test results
- Any other type of admin query
What happens next?
Our clinical team reviews all the requests submitted and they are prioritised according to clinical need. You may be offered an appointment, asked for more information, given a prescription or directed to either a member of our team or another source of help and advice.
We will contact you by phone, text or email with the next steps.
Please do not submit multiple requests about the same issue, or contact the surgery direct for updates as we will contact you.